DNAi SaaS & Technology Operator Certification
AI across product, support, and engineering operations.
Embed AI in a software business — support automation, developer-agent workflows, churn and RevOps signals, and internal tooling — built for production, not demos.
- Publicly verifiable credential
- Server-graded final exam
- Lifetime coursework access
- 5
- Modules
- 14
- Lessons
- 5
- Checkpoints
- 12
- Final-exam questions
- ~4.5 h
- Est. self-paced
- Support automation & agent assist
- Developer-agent workflows
- Churn & RevOps intelligence
- Internal copilots & tooling
3 tiers, earned in sequence.
5 modules, earned in sequence.
Foundations: Augment, Don't Amputate
Before touching a model, you decide what AI should and should not do inside a SaaS org. This module sets the judgment framework for every later decision.
- The Augment-vs-Automate Decision
- Mapping Institutional Knowledge Before You Automate
- Guardrails, Checkpoints, and the Right to Override
Support Automation and Agent Assist
How to deploy AI across the support stack so resolution gets faster without gutting the team that carries customer trust. Covers tiered automation, agent-assist drafting, and protecting your support bench.
- Tiering Your Support Queue for Automation
- Agent Assist That Drafts, Not Decides
- Measuring Deflection Without Lying to Yourself
Developer-Agent Workflows
Integrating coding agents into the engineering org so velocity rises without rotting code ownership, review discipline, or the mentorship that grows junior engineers. Covers scoping, review, and skill protection.
- Scoping Agents to Reviewable Work
- Review Discipline and Code Ownership Under Volume
- Protecting the Path from Junior to Senior
Churn and RevOps Intelligence
Using AI to read churn signals and revenue patterns earlier, while keeping humans in charge of the relationship decisions that retention actually depends on. Covers signal detection, prioritization, and avoiding harmful automation.
- Churn Signals That Trigger Humans, Not Bots
- Prioritization Without Replacing Judgment
Internal Copilots and Tooling
Building internal AI tools that make your own teams faster and preserve the knowledge that walks out the door when people leave. Covers knowledge copilots, access control, and adoption without erosion.
- Knowledge Copilots Grounded in Truth
- Permissions, Leakage, and Trust
- Adoption Without Eroding Expertise
Each module ends with a checkpoint; the final exam unlocks once every checkpoint is passed.
A credential employers can verify in seconds.
Pass the coursework and the 70% server-graded final exam and you earn a certificate with a unique serial and a public verification page — tamper-evident and confirmable by anyone, with no account required.
See how verification worksIs the credential verifiable by employers?
Yes. Every certificate has a unique serial and a public verification page at digitalnetworks.ai/verify — no login required. Anyone can confirm it's authentic and unaltered.
What happens if I don't pass an exam?
Each module checkpoint allows up to 3 attempts. The final exam includes one attempt; additional retakes are $50 each. You keep full access to the coursework while you prepare, and the passing score is 70%.
Do I keep access after I finish?
Yes — enrollment is a one-time payment, and your coursework and earned certificate remain yours.
Is creating an account free?
Yes. Accounts are free; you pay once when you enroll in a certification.